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Benefits of a Cloud-Based Phone System for Your Business

Posted 11 months ago

Benefits of a Cloud-Based Phone System for Your Business

No matter what type of business you run, staying connected to your clients and customers is critical. That’s why a phone system is an essential piece of technology for virtually any business. With the vast amount of new technologies available on the market today, you may be wondering if upgrading to a cloud-based phone system is right for your company. The reality is that a cloud phone system offers a variety of benefits for many businesses, regardless of size, scope, or industry.

Innovative Features

Cloud-based phone systems offer a wide variety of features that can help businesses effectively manage bandwidth and traffic, optimize voicemail, secure networks, and so much more. Automatic attendants or receptionists can route incoming calls to the proper department and even different ones within each department. Privately managed networks help ensure security. Cloud phone systems also offer the ability to video conference call, instant message, and share screens. These and other innovative features give smaller businesses access to the types of features that were previously only available to larger companies.

Increased Mobility

With a cloud phone system, you can use your company’s phone system’s full functionality wherever you have internet access. That means you are no longer tethered to the desk where your primary phone lives—you can connect to your phone system and change settings, make and answer calls, and use other features from anywhere. In many cases, you can even use an app to access your business phone system from any smartphone, tablet, laptop, or desktop.

Multi-Location Uniformity

With a cloud phone service, your business can have multiple locations with a unified system that works similarly wherever you are. Voicemail, call quality, features, and control are consistent regardless of setting and can be accessed remotely by authorized personnel.

Simplicity and Ease-of-Use

From setup to use and upgrades to maintenance, cloud phone systems are simple. With no on-site equipment, there is no hardware to install and no physical space to allocate on the premises, making the initial process much easier and faster. You require fewer resources during the initial setup and any modifications or upgrades are handled by your service provider.

The day-to-day use of cloud phone systems is also largely straightforward. Maintenance is handled by your cloud-based phone service provider, so you and your employees can focus on running the business. Plus, employees can manage their own phone system preferences and settings without requiring help from an IT department; they can manage it themselves with the intuitive cloud phone system interface.

Increased Speed

Without the complicated hardware installation and need for specialized IT knowledge that come with traditional phone lines, cloud-based phone systems are quick to set up. Conventional telephone systems can take weeks to install, on-site VoIP phone can take days, but cloud-based phone systems can take mere minutes to get up and running for your business.

Added Flexibility

With a cloud-based phone system, you can change features, scale, and so much more without needing additional hardware or updates. You and your employees are also not limited to just talking on the phone. You can add previously discussed features like texting, video conferencing, and screen sharing without having to shut down the system or install new hardware.

Enhanced Scalability

A cloud phone system can easily accommodate any changing business structure. If your company grows, it’s easy to expand a cloud phone system to go with it. If you scale your business down, you can scale your phone system down just as easily. You can grow your business to a bigger building without issue, or tie together multiple locations quickly with one phone bill and one provider. With this in mind, however, it’s always a good idea to ask your system provider if they charge by the device or by the user.

Lower Costs

Cloud phone systems typically cost less upfront, because there is no hardware to install, no wiring to do, and no personnel or space required to install equipment. The monthly service rates are also typically lower than traditional phone systems or even traditional VoIP. Plus, many cloud VoIP services are available on a pay-as-you-go plan as opposed to a contract, which is an attractive option for many small businesses.

Improved Reliability

Because the cloud is, well, located online in the cloud, your business’s phone system is always online as well. And, because the cloud is reliable and redundant, your phone system will appreciate the same benefits. With 24/7 phone service via the cloud, you can stay connected to your customers, clients, and employees regardless of severe weather or other issues that may impede access to the office.

Get Help from the Business Cloud-Based Phone System Professionals

Cloud phone systems for businesses are a great way to get your customers and employees communicating thanks to the high rate of success and the breadth of benefits they provide. At Customer 1st Communications, we employ experts in business IT services, VoIP, and cloud-based phone systems, and we take a consultative approach to helping you optimize your business’s IT infrastructure. We can help you decide on the right phone system with all the features you need at a price that won’t break the bank. Give us a call today at 855-TECH-C1C (855-832-4212) or contact us online to schedule your free consultation!

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