Have you ever tried to call a coworker and had a hard time getting a hold of them? What about your boss? Maybe you start off with a call to their cell phone and then a call to their business phone line, but you hear nothing. You start sending instant messages and then finally an email only to find out that they have been in a meeting and muted their cell phone. They see your email because they had their email pulled up on their laptop during the meeting.
While putting standard Communication Protocols in place can solve some of these situations (like the one above), a business having a form of Unified Communications is ultimately what is needed to solve communication breakdowns. While some office communications methods (like email) sync between devices, voice and instant messaging services usually do not. In fact, according to a PCWorld poll, 62 percent of businesses say they have a completely un-integrated communications systems for their company; meaning that their voice, video conferencing, messaging and fax services all function separately.
Unified Communications solutions have two clear benefits for your business. The first is for your customers. Especially when it comes to voice communications, customers can call one number and be easily routed to your different locations. A Unified Communications solution will also help internally with the overall productivity of your business. The miscommunication and misunderstanding that arises from bouncing between communication platforms can slow the time to complete tasks and ultimately hurt projects. With a unified form of inter-office communications can help keep clarity and keep your team connected, even if they are separated geographically.
If your business needs a unified communications solution, please give a call to Customer 1st Communications today for a free consultation!