Banks and financial offices are treasure troves of personal identifying information that thieves would love to get their hands on. Often, these types of facilities feature open floor plans with very little architecture to absorb or disrupt sound waves, which could create vulnerability as clients divulge critical identifying information to their trusted bankers and financial advisors. It’s very possible for them to be overheard. To prevent this, financial institutions and banks need to take steps to make sure that would-be criminals do not have the opportunity to steal an identity or information that could compromise the security and integrity of your establishment and its customers. That’s where sound masking comes into play.
What Are Sound Masking Systems for Banks and Financial Offices?
Sound is a result of vibrations traveling through the air at different frequencies. Sound masking systems produce sound at the same frequencies as the human voice, and the sound emitted by the device is a monotonous hum no more distracting than an air conditioner. This sound disrupts the sounds of the various voices in the room, preventing them from traveling farther than a normal conversation should. As a result, discussions about banking procedures, personally identifying information, and other crucial conversations are kept between the intended employees and clients.
The Benefits of Sound Masking in Banks and Financial Offices
The benefits of sound masking systems in finance offices and banks exceed that of just security. Many banks and financial institutions see additional benefits, as well.
Whether you work with a banking institution with an open floor plan or a financial office with dozens of cubicles, it’s critical to ensure that your clients’ information remains private. With sound masking systems, your tellers and banking officials can make sure that their conversations remain just between them and their customers. At the same time, financial advisors in their cubicles can talk on the phone with clients without the risk of other clients hearing while on the phone with other advisors.
Whenever money is involved, mistakes can be devastating. When you’re in a “silent” office or bank, every little sound can become a distraction, such as the tapping of keyboards, the ringing of a phone, the shuffling of papers, the scratching of pens, a cough, and even the ticking of a clock. When you use a sound masking system, not only are background voices masked, but other distracting noises are as well. This makes for fewer mistakes and more dedicated, focused employees.
Finance is stressful enough on its own. Workplace stress levels can lead to higher rates of absenteeism and staff turnover, which costs your bank or finance office significant amounts of money. When you install sound masking systems in your office, you get fewer distractions, certainly, but that leads to a whole lot more. Fewer distractions mean more focused employees, and fewer mistakes mean less stress. Less stress means happier employees; this leads to higher rates of employee retention and better productivity, which overall leads to a better bottom line for your institution.
Without the disruptions and stressors in your finance office, your employees will be more focused on the detailed, critical tasks at hand. Without having to go back and fix devastating mistakes in calculation or notation, your employees will be able to get more work done and get it done right the first time, which means that your profit margin could get a nice boost to go with it.
Higher Rates of Customer & Client Satisfaction
Fewer distractions, more privacy, fewer mistakes, faster and better productivity, and happier employees all result in one key benefit for your financial office: happier customers and clients. When your clients know that they can trust your employees and they feel confident that they won’t be overheard, they are happier and more comfortable doing business with your company.
Need Sound Masking System in Your Office? Call the Professionals!
If you’re ready to make a sound masking system part of your financial office’s IT infrastructure, you’ll want to make sure that the systems installed are going to adequately cancel sounds in your space. At Customer 1st Communications, we have extensive knowledge of and experience with sound masking systems, and we’ll help you find the right system for your office and install it properly the first time. Better yet, we’ll do it within your budget and your timeline. Call 855-TECH-C1C (855-832-4212) or contact us for a free consultation.