Have you ever tried to call a coworker and had a hard time getting ahold of them? What about your boss? Maybe you start off with a call to their cell phone and then a call to their business phone line, but you hear nothing. You start sending instant messages and then finally an email only to find out that they have been in a meeting and muted their cell phone. They see your email because they had their inbox pulled up on their laptop during the meeting.
While putting standard communication protocols in place can solve some of these issues (such as the one above), implementing a form of unified communications is the ultimate fix for preventing communication breakdowns.
What Is Unified Communications?
During the average workday, employees and potential customers must choose from a variety of ways to contact each other, from phone calls to instant message to fax to email to video conferencing. While some office communication methods sync between devices, voice and instant messaging services usually do not.
With a unified communications system, there is a central hub through which individuals can manage their communications. Rather than having separate VoIP, instant messaging, and email services, everything is integrated, so everyone knows how and when to get in contact with one another. Unified communications systems can also help facilitate video conferencing and other virtual meetings.
Why Implement A Unified Communications System?
Unified communications solutions have two clear benefits for your business. The first is for your customers. Especially when it comes to voice communications, customers can call one number and be easily routed to your different locations. The other great benefit is for your employees. A unified communications platform will help internally with the overall productivity of your business. The miscommunication and misunderstanding that arises from bouncing between communication platforms can slot the time to complete tasks and ultimately hurt projects. With a unified form of inter-office communications, you can help maintain clarity and keep your team connected, even if they are separated geographically.
Make Communication And Collaboration Easier Than Ever
Unified communications platforms are an excellent way to increase productivity. With less misunderstanding and frustration in the workplace, everyone is happier, from customers to employees.
At Customer 1st Communications, our Atlanta-based IT and telecommunications company, we can help your business determine which unified communications solution is right for you, as well as handle the installation process. If you’d like to learn more about how your business could benefit from a unified communications system, please contact us online, or call 855-TECH-C1C (855-832-4212) today for a free consultation!