New Medical Practice IT Support: What to Look For in a Healthcare IT Services Provider
Your newly established or recently relocated medical office provides patients with a wealth of critical healthcare services and, in doing so, employees handle significant amounts of sensitive information. For numerous reasons, including maintaining HIPAA compliance, ensuring that this private personal data is secure should be a top priority.
You may have a brand new office, state-of-the-art equipment, and world-class staff, but without a strong, high-quality network provider, you are putting your practice, your staff, and your patients at risk. That’s why, when you are researching different network provider, it’s important to ensure that your new medical practice’s network features everything you need, including reliability, control, and security. So, with these things in mind, here’s what you should look for in a healthcare IT services provider for your new medical practice.
Choose a Service Provider with Guaranteed IT Network Reliability
Virtually any business can benefit from a reliable network, but medical practices, in particular, need an IT network that will stay connected reliably and continuously. Unexplained outages or unscheduled maintenance performed by your network provider can prevent access to important records, which is not only frustrating your staff and patients but can also impact your practice’s credibility. Look for an IT services company that has multiple safeguards and back-ups in place to guarantee a high level of uptime and reliability (five nines reliability is an excellent standard to look for, meaning that they guarantee your network will be fully functional and online 99.999% of the time).
Look for a Healthcare IT Services Provider That Offers the Level of Control You Need
Having an IT network for your new medical practice that is easily controlled, consistent and easy-to-use creates a much more cohesive work environment with less IT-related frustration. Regardless of how much control over your network you want or need, your office network should have a centralized command system through which any changes can be made. This way, you (or your IT provider, if you would prefer) can fix any problems or alter administrative settings from a single computer and make changes to your whole network. With a network that allows for varying levels of management, you can maintain control over all of your settings and configure everything exactly as you want it. Plus, with a centrally controlled system, you don’t have to manually update each and every computer in the medical office when you want to make a change.
Find IT Support That Offers a High Level of Network Security
Between sensitive medical information, social security numbers, insurance information, and other confidential files, security is not something that your new practice can be lax about. By law, your office needs to become and remain HIPAA compliant, so it follows that your network absolutely must be as well. Look for a network provider that offers firewalls, virus detection systems, 24/7/365 monitoring, and other extra security features that will prevent the unauthorized access of your systems. By securing your network to the highest degree possible, you’re ensuring that your practice can send and receive sensitive documents without fear of hackers or viruses compromising any sensitive information or data related to your practice or patients.
Choosing the Right Network Provider
At Customer 1st Communications, we understand the type of network support that a medical practice needs, and we have been helping new offices establish highly secure networks for over 15 years. We not only offer network services that are optimized, monitored, secured, and tailored to your medical practice’s needs, but we can also design and create an entire IT infrastructure setup that will keep your office running smoothly and securely. For more information or to schedule a free consultation, contact us online or call 855-TECH-C1C (855-832-4212).